Shipping policy
Shipping Policy
KGN Ayurveda
Effective Date: October 19, 2026
1. Order Processing
At KGN Ayurveda, we strive to process and dispatch all orders as quickly as possible.
- Orders are generally processed within 1–3 business days after successful order placement and verification.
- Orders placed on Sundays, public holidays, or during exceptional circumstances may take additional time to process.
- For Cash on Delivery (COD) orders, we may contact customers to verify their order details before dispatch.
- Orders may be delayed if the customer provides incomplete or incorrect information.
Order processing time is separate from shipping and delivery time.
2. Shipping and Delivery Time
We deliver our products across serviceable locations in India through available courier partners and postal services.
Estimated delivery timelines are as follows:
- Metro Cities: Approximately 3–7 business days after dispatch.
- Other Cities and Towns: Approximately 4–9 business days after dispatch.
- Remote and Rural Areas: Approximately 5–12 business days after dispatch.
These are estimated timelines only and are not guaranteed. Actual delivery times may vary depending on the destination, courier partner, postal service, weather conditions, holidays, and other operational factors.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.
We may offer free shipping or promotional shipping discounts on selected products or orders. Such offers will be subject to the conditions displayed at the time of purchase.
Any applicable additional charges will be disclosed to customers as required by law.
4. Cash on Delivery (COD) Orders
For eligible locations, customers may choose Cash on Delivery as their payment method.
- Customers must pay the applicable order amount at the time of delivery.
- Our team may contact customers to verify their order and delivery address before dispatch.
- Customers should ensure that someone is available to receive the parcel and make the required payment.
- If an order requires an advance or booking amount, the applicable terms and amount will be clearly communicated before the customer confirms the order.
Order verification and advance payment requirements, where applicable, will be handled in accordance with the terms disclosed at checkout and applicable law.
5. Order Tracking
Once an order has been dispatched, tracking details may be shared with the customer through SMS, WhatsApp, email, or other available communication channels.
Customers can use the tracking number on the relevant courier or postal service's official tracking website to check shipment status.
Tracking updates may take some time to appear after dispatch. If tracking information is unavailable or has not been updated for an extended period, customers may contact our support team for assistance.
6. Incorrect Address or Contact Information
Customers are responsible for providing an accurate and complete shipping address, PIN code, recipient name, and mobile number.
KGN Ayurveda will not be responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, except where responsibility is imposed by applicable law.
If you notice an error in your shipping details, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
7. Delayed, Lost, or Undelivered Shipments
Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:
- Courier or postal service delays.
- Incorrect or incomplete addresses.
- Weather conditions or natural events.
- Public holidays and operational disruptions.
- Remote delivery locations or service limitations.
If your shipment is delayed, appears lost, or has not been delivered within the estimated timeframe, please contact us with your order number and tracking details.
We will coordinate with the relevant delivery partner and assist you with the available resolution, subject to applicable law.
8. Damaged or Incorrect Parcels
Customers should inspect their parcels upon delivery, where reasonably possible.
If you receive a damaged parcel, a tampered package, or an incorrect product, please notify KGN Ayurveda within 48 hours of delivery.
Please provide:
- Your order number.
- Photographs of the outer packaging and product.
- A description of the issue.
- An unboxing video, if available.
We will review the complaint and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
9. Failed Delivery and Return to Origin (RTO)
A shipment may be returned to origin (RTO) if delivery fails because of an incorrect address, repeated unsuccessful delivery attempts, customer unavailability, refusal to accept the parcel, or other delivery-related circumstances.
If a delivery attempt fails, customers may contact our support team to request assistance.
Any applicable refund, reshipping, or order cancellation will be handled according to our published policies and applicable law. Any reshipping charges will be communicated before the reshipment is arranged.
10. Partial Deliveries and Missing Items
If an order arrives with a missing product or an incomplete quantity, please contact us within 48 hours of delivery.
Share your order number and supporting photographs so that we can verify the issue and arrange an appropriate resolution.
11. Contact Information
For shipping, delivery, and tracking-related enquiries, please contact:
Business Name: KGN Ayurveda
Website: https://kgnayurveda.in
Email: [Insert official customer support email]
Phone/WhatsApp: [Insert customer support number]
Business Address: [Insert registered business address]
Please include your order number in all shipping-related enquiries so that we can assist you efficiently.
12. Policy Updates
KGN Ayurveda reserves the right to update this Shipping Policy from time to time. Any revised version will be published on this page with the updated effective date.
Thank you for shopping with KGN Ayurveda.