Refund policy
Return, Refund & Cancellation Policy
KGN Ayurveda
Effective Date: October 19, 2026
At KGN Ayurveda, we are committed to providing quality products and a satisfactory shopping experience. Please read our Return, Refund & Cancellation Policy carefully before placing an order on our website.
1. Return Policy
Due to the nature of Ayurvedic, herbal, and personal care products, we generally do not accept returns of products that have been opened, used, or whose original seal or packaging has been tampered with.
Returns or replacements may be considered in the following situations:
- You receive a damaged product.
- You receive an incorrect product.
- The product is missing from your order.
- The parcel is damaged during transit.
Customers must notify us within 48 hours of delivery and provide their order number, clear photographs, and an unboxing video, if available, for verification.
Products must not be used or tampered with if a return or replacement is requested.
2. Non-Returnable Products
The following items are generally not eligible for return or refund:
- Opened or used Ayurvedic and herbal products.
- Products with broken seals or damaged original packaging due to customer handling.
- Products returned without prior approval.
- Products ordered incorrectly by the customer.
- Products that cannot be accepted for return due to hygiene or safety reasons.
These exclusions do not affect any rights or remedies available to customers under applicable law.
3. Refund Policy
Refunds may be approved in the following cases:
- The product delivered is incorrect or defective.
- The product is damaged during shipping and the claim is verified.
- An order is cancelled before dispatch and payment has already been received.
- A prepaid order cannot be fulfilled by KGN Ayurveda.
- A refund is otherwise required under applicable law.
Once approved, refunds will be processed to the original payment method, wherever possible, within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Cash on Delivery (COD) orders are not eligible for a refund of an amount that was never paid. If a COD customer has paid an eligible amount, the refund will be processed after verification.
4. Order Cancellation
Customers may request cancellation before the order is dispatched by contacting our customer support team.
Once an order has been dispatched, cancellation may not be possible. If the shipment is already in transit, customers should contact our support team for assistance.
If KGN Ayurveda cancels a prepaid order, the eligible amount will be refunded in accordance with this policy and applicable law.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please share the following information:
- Order number
- Customer name and registered mobile number
- Description of the issue
- Clear photographs of the product and packaging
- Unboxing video, if available
After reviewing the claim, KGN Ayurveda may offer a replacement, refund, or another appropriate resolution, subject to verification and applicable law.
6. Return Shipping Charges
If a return or replacement is approved because of an error attributable to KGN Ayurveda or damage during transit, the applicable return shipping arrangements will be communicated to the customer.
For other approved returns, shipping charges may apply where permitted by law and where disclosed to the customer.
7. Refund for Returned Shipments (RTO)
If a Cash on Delivery order is returned to origin (RTO) without payment being collected, no product-price refund is applicable because no product payment was received.
For prepaid orders returned to origin, refunds will be reviewed according to the circumstances of the shipment, the amount paid, and applicable law.
Any separately paid booking amount or advance will be handled according to the disclosed order terms and applicable law.
8. Exchange and Replacement
Replacement requests for damaged, defective, or incorrectly delivered products are subject to verification and product availability.
Customers must obtain approval from our support team before sending any product back. Unauthorized returns may not be accepted.
9. Contact Us
For return, refund, replacement, or cancellation requests, please contact:
Business Name: KGN Ayurveda
Website: https://kgnayurveda.in
Email: [Insert your official customer support email]
Phone/WhatsApp: [Insert your customer support number]
Business Address: [Insert your registered business address]
Our support team will review your request and guide you through the next steps.
10. Policy Updates
KGN Ayurveda reserves the right to update this policy from time to time. Any revised policy will be published on our website with the updated effective date.
By placing an order on our website, customers acknowledge that they have read this policy, subject always to their rights under applicable law.